Customer Support Agent Dutch speaker Lisbon

Job Title: Customer Service Agent (Dutch Speaker)

Location: Lisbon Portugal Onsite
Job Type: Full-Time

About Us: We are a leading company in the BPO, committed to delivering exceptional customer experiences. Our dynamic and multicultural team in Lisbon is looking for a motivated and enthusiastic Customer Support Agent who is fluent in Dutch. If you are passionate about helping others and seeking a vibrant workplace, we would love to hear from you!

Responsibilities:

· Provide high-quality customer support via phone, email, and chat in French.

· Resolve customer inquiries and issues efficiently and professionally.

· Maintain thorough and accurate customer records in our database.

· Collaborate with other departments to solve complex customer problems.

· Stay updated on product knowledge and company policies to ensure accurate information is provided to customers.

· Contribute to team efforts by accomplishing related tasks as needed.

Requirements:

· Native or fluent Dutch speaker.

· Proficiency in English (both written and spoken).

· Previous experience in customer support or a related field is a plus.

· Excellent communication and interpersonal skills.

· Ability to handle stressful situations calmly and effectively.

· Strong problem-solving skills and attention to detail.

· Basic computer skills and familiarity with CRM systems.

What We Offer:

· Competitive salary and benefits package.

· Comprehensive training and development programs.

· Opportunities for career growth within the company.

- Relocation and accommodation 

· Performance bonus

Join us and be part of a company where your contributions are valued and your career can flourish! We look forward to welcoming you to our team.