Customer Support Agent German Speakers

Customer Support Agent (German Speakers) Alcantra Lisbon, Portugal

About the Job
Are you passionate about customer support and technology? Do you want to join one of the leading BPO companies in Lisbon?

Our client is a global leader in professional services, transforming businesses, operating models, and technology for the digital era.

Day-to-Day Responsibilities:
Provide excellent customer service via email, chat, or phone, addressing user inquiries
Review and respond to user reports or complaints regarding products or services
Analyze and resolve customer issues by following company policies and procedures
Assist users by troubleshooting technical issues and providing clear, step-by-step guidance
Ensure a high level of customer satisfaction by maintaining a positive and professional tone
Use market-specific knowledge to assist customers and resolve issues quickly
Document customer interactions and feedback accurately in the system for further follow-up

Requirements:
Fluency in German (C1 level or native)
B2 level of English
Excellent communication skills (verbal and written)
Holder of Portuguese residence permit/EU citizenship

Benefits:
Pleasant and inspiring working environment
Be part of a fast-growing global company with an outstanding reputation
Clear career progression and professional development opportunities
On-site work at client premises in Alcantra, Portugal
Free shuttle service to work
Training and development opportunities
Competitive salary, relocation allowance, and assistance (for candidates moving to Portugal)
Free fruit, coffee, tea, water, and more!

Note: The relocation package is available for candidates relocating from outside of Portugal.

Ready to start your career with us? Apply now and join an exciting new chapter in Lisbon!