Italian-Speaking Airline Contact Centre Agent

Italian-Speaking Airline Contact Centre Agent Malta

📍 Location: Malta | 📝 Contract Type: Indefinite | 🕒 Full-Time (40 hours/week)

Are you a fluent Italian speaker with a passion for customer service? Join a dynamic team in the airline industry, where you'll assist customers with reservations and inquiries via phone, social media, chat, and email. This role offers stability, full training, and career growth opportunities in an international environment.

Key Responsibilities:

• Assist customers with flight bookings, cancellations, and service-related inquiries.
• Provide support through phone, email, chat, and social media.
• Troubleshoot customer issues and offer effective solutions.
• Ensure an excellent customer experience by maintaining high service standards.

Requirements:

Fluency in Italian (C2) & English (C1)
Strong customer service skills from previous experience
Excellent communication skills both written & spoken
Basic technical skills (Microsoft Office: Excel & Word)
Ability to work in a fast-paced environment
A good team player with strong relationship-building skills
Typing speed of at least 25 WPM

Salary & Compensation:

💰 Total Monthly Salary (from 2nd month): Approx. 1,462 1,562 per month, plus bonuses
💼 Breakdown:

• 1st Month (Training & Practice): 5.60/hour
• 2nd Month Onwards: 7.61/hour
• After 7 Months: 7.87/hour
• After an additional 6 months (performance-based): 8.34/hour
• Language Allowance (Italian): 85/month
• Performance Bonus (KPI-based): Up to 2,500 yearly (eligible after 6 months)

Working Hours & Schedule:

• Monday to Sunday | Operating Hours: 07:00 19:00
• Shifts may vary between 4 to 12 hours per day

Benefits:

Full Training provided
Basic Health Insurance (after 6 months)
Career Growth Opportunities
Mobile Plans & Gym Packages
Relocation Assistance (to be discussed during interviews)
In-house canteen offering affordable, healthy meals
Monthly team events & staff discounts at 50+ local businesses
Free on-site parking

🚀 Ready to take off in your career? Apply now and become part of a leading airline customer service team!