Customer Service – French (Braga)

Location: Braga, Portugal (Hybrid)
Only candidates already living in Portugal, in or near Braga or Aveiro, will be considered. No relocation support.

About the role
Join a leading consumer credit platform as a French-speaking Customer Service Representative. You will support customers by phone with their current credit and new project financing questions, helping them find the right solutions.

What you'll do

• Answer customer calls about current credits and new financing projects
• Understand customer needs, reassure them and offer suitable financing options
• Build long-lasting, high-quality relationships with customers
• Identify commercial opportunities in incoming and outgoing calls
• Manage customer files carefully, following procedures and security rules

What we offer

• €930 gross per month, paid 14 times a year
• Welcome bonus of €2,000, paid in 12 monthly instalments during the first year
• Complexity bonus of €80 (paid over 11 months)
• Hybrid work model
• Monday to Friday only, weekends off
• Rotating shifts between 07:00 and 19:00
• 6-month contract

Requirements

• Fluent or native-level French
• Already living in Portugal, in or near Braga or Aveiro

Good to know
Candidates living within 50 km of the office collect their work equipment in person; for those further away, equipment is shipped.