German Speaking Customer Service Representative

German Speaking Customer Service Representative

Online Retail Project

Location: Umhlanga, South Africa (On-site)
Start Date: April
Working Hours: 24/7 Rotational Shifts
Contract Type: Full Time
Salary: R20,000 – R25,000 per month + Benefits

Job Overview

We are hiring German-speaking Customer Service Representatives to support a global online retail project in Umhlanga, South Africa. This is an on-site role suited for customer-focused professionals who are comfortable working in a fast-paced, shift-based environment.

Language Requirements

• German: Fluent / Native level

• English: Advanced (for internal communication and training)

Key Responsibilities

• Handle customer inquiries via multiple channels (voice, email, chat)

• Assist customers with orders, deliveries, returns, and general account support

• Provide accurate information while ensuring a high-quality customer experience

• Follow internal procedures and service guidelines

• Meet quality, productivity, and compliance targets

Requirements

• Matric / Grade 12 qualification (mandatory)

• Strong communication and problem-solving skills

• Ability to work 24/7 rotating shifts

• Willingness to work on-site in Umhlanga

• Customer service experience is an advantage but not mandatory

Relocation & Benefits

• 1x local flight to Durban before start date

• 20 nights accommodation provided (location selected by the employer)

• Competitive monthly salary

• Full paid training

• Career development opportunities

• Supportive and international work environment