Customer Service – Spanish (Lisbon)

Customer Service Agent – Spanish and English (Lisbon)

We are looking for Spanish-speaking Customer Service Agents to join the team of one of the largest low-cost airlines in Europe, connecting major cities across Europe, North Africa and the Middle East.

What you will do

• Support customers via phone, email and chat
• Handle information requests, sales inquiries and complaints
• Manage bookings: create, modify and cancel reservations
• Support back-office tasks such as ticket issuance, changes and cancellations
• Handle sensitive and escalated customer cases professionally
• Provide accurate, real-time information and tailored solutions

What we are looking for

• Fluent Spanish (C1 minimum) and English (B2 minimum), spoken and written
• At least 6 months of contact centre or customer service experience, including high volumes of incoming calls
• Resilience and professionalism when handling complaints and escalations
• Strong communication skills, empathy and active listening
• Availability to work rotating shifts
• Nice to have: experience in tourism or travel, or with GDS tools (Sabre, Amadeus, Galileo)

What we offer

• Gross base salary of €920 per month
• Welcome bonus of €1,000
• Performance bonus of up to €120 per month
• Meal allowance of €7.63 net per working day
• Schedule: Monday to Sunday between 08:00 and 21:00, with 2 rotating days off
• Office-based role in Lisbon
• Start date: 19 November 2026

Please note: this position is open to candidates already living in Lisbon or nearby. Relocation is not offered.

Interested? Apply now, and we will contact you to discuss the next steps.