Work from home: German speaking Customer Service Representative (within Turkey)

About the Role

Are you fluent in German (C1/C2) and ready to take the next step in your career with one of Europes leading technology retailers? Join our Customer Service team supporting customers in Germany and Austria. You 'll be part of a stable, well-established project that values teamwork, growth, and excellent service.

Key Responsibilities

• Provide high-quality support to customers via inbound calls (email support may be added later).
• Address customer inquiries such as:
  • Store locations and product availability.
  • Online returns and complaint management.
  • Product reservations and stock checks.
• Deliver exceptional service, ensuring high levels of customer satisfaction.
• Participate actively in team meetings, training, and engagement events.

What We Offer

• Remote work: Enjoy the flexibility to work from anywhere in Turkey.
• Attractive compensation:
  • Competitive salary
  • Performance bonus: Up to 20% (valid until end of 2025).
  • Meal card (Pluxee)
  • Private health insurance: Mapfre coverage for employees.
• Growth opportunities: Access to one-on-one mentoring, career coaching, and internal promotion paths.
• Public holiday perks: Shifts on official holidays are paid double, as per law.

Work Schedule

• Operating hours: Weekdays between 09:00 - 23:00
  • Summer: until 22:00
  • Winter: until 23:00
• Rotating shifts:
  • 09:00 - 18:00
  • 10:00 - 19:00
  • 11:00 - 20:00
  • 12:00 - 21:00
  • 13:00 - 22:00
• Split shift: 09:00 - 13:00 / 18:00 - 23:00 (every 7,8 weeks, includes one weekend day off).
• Breaks: 1 hour per day (within a 9-hour schedule).
• Days off: Sunday + 1 variable day per week.

Training

• Duration: 2 weeks (weekdays only, weekends off).
• Schedule: 09:00 -18:00 or 10:00 - 19:00.
• Format: Online (attendance required).

Requirements

• Fluency in German (C1/C2) mandatory.
• Residence in Turkey with eligibility to work remotely.
• Solid computer literacy and ability to navigate online systems.
• Access to a smartphone for secure VPN login verification.

Why Join Us

Become part of a supportive, international team that values communication, service excellence, and personal growth. With a low turnover rate and strong company culture, this is your opportunity to build a sustainable career in a dynamic environment.

Apply today and start your journey!