French Technical Customer Support (remote)

Are you passionate about providing exceptional customer service? Do you thrive in a dynamic and fast-paced environment? If so, we have an exciting opportunity for you to join our team as a Remote Customer Service Ambassador.

Responsibilities:

• Provide friendly and efficient service to the worldwide Airbnb community.
• Respond professionally and empathetically to all interactions with the community, including urgent situations.
• Investigate and resolve complaints, maintaining detailed records of circumstances, investigation outcomes, and rationale for proposed resolutions.
• Process insurance policy administration or cancellation requests.
• Re-issue policy documentation when required.
• Complete continuing education or professional development in line with regulatory or relevant minimum competency requirements.
• Manage escalated or urgent calls where the customer may be very upset.
• Handle complex complaints professionally and in a timely manner.
• Act as a mentor to new ambassadors, assisting with queries outside of the script and providing escalation support on complex cases.

Qualifications:

• Previous customer service experience preferred.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities.
• Empathetic and patient, with the ability to handle challenging situations with professionalism.
• Detail-oriented with good record-keeping skills.
• Willingness to continuously learn and adapt.
• Ability to mentor and support team members.

Location: This is a remote position, allowing you to work from the comfort of your own home in Lisbon

If you're passionate about making a positive impact and providing top-notch service to a global community, we'd love to have you join our team. Apply today and be a part of our mission to create unforgettable experiences for our customers worldwide.