Portuguese Customer Service Officer/remote in Grecce

Are you someone who enjoys embracing fresh challenges? If so, we have an exciting opportunity for you to work remotely from Athens as a Portuguese Customer Advisor. This role offers a relocation package to support your transition. As a Customer Advisor, you will be representing a renowned global brand, immersing yourself in a diverse and multicultural environment. Your main responsibilities will involve building strong customer relationships and delivering exceptional experiences. Troubleshooting will be a key part of your role, utilizing open-ended questions, support documents, and system training to address inquiries effectively. Additionally, you will provide valuable recommendations for common issues and frequently asked questions.

To be eligible for the Customer Technical Advisor position, you should be fluent in Portuguese (C2 Level or Native) and possess a good command of English (B2 level). The ability to work in rotating shifts is required, and having solid computer skills is a must. Prior experience or any interaction with clients will be advantageous. Strong communication, listening, and empathy skills are essential, along with excellent time management and a cooperative attitude.

For those interested in the position, Cross Border Talent offers attractive benefits, including paid travel expenses, two weeks of free accommodation in a hotel, and assistance with finding suitable housing based on your preferences. Legal processes and administration matters will be supported, and you will enjoy a renewable 12-month contract. Health coverage and private health care are provided, along with an appealing salary, including a performance bonus. This is a full-time position with 40 hours per week, and you'll have the flexibility to work from home within Greece. Additionally, you'll receive free Greek lessons and get to participate in engaging social and cultural activities with colleagues. Enjoy discounts on various services and products like gym memberships, theme parks, and restaurants as well.