Solutions Consultant – Icelandic & English

Position: Solutions Consultant – Icelandic & English
Location: Sofia, Bulgaria
Work model: On-site
Employment type: Full-time
Salary: basic €1,945 gross + other benefits
Relocation: Available for EU passport holders or worker permit within Bulgaria
Start date: 13 November 2026

DUTIES AND RESPONSIBILITIES:

Provide customer support and product guidance for Google products and services
Assist customers in understanding product features, functionality and available solutions
Identify customer needs and recommend appropriate solutions based on their requirements
Troubleshoot product-related issues and guide customers through resolution steps
Deliver clear, accurate and professional assistance in Icelandic and English
Explain technical information in a simple and accessible manner
Investigate customer enquiries and escalate complex cases to the appropriate teams
Maintain accurate records of customer interactions and solutions provided
Follow established service procedures, quality standards and customer support policies
Contribute to customer satisfaction and continuous improvement of the support experience

REQUIREMENTS:

Icelandic at C1/C2 level
English at B2 level or above
Strong verbal and written communication skills
Excellent customer service and problem-solving abilities
Comfortable learning and explaining digital products and technical concepts
Good computer literacy and ability to navigate multiple systems
Ability to understand customer needs and provide practical solutions
Previous experience in customer support, technical support or consulting is an advantage
Willingness to work on-site in Sofia
Willingness to relocate to Bulgaria if required

OFFER:

Gross salary of €1,945 + other benefits
Relocation assistance available
Opportunity to work with Google products and services
International working environment
Professional development in customer support and product consulting