German Customer support

Location: Porto, Portugal (On-site)

Employment Type: Full-time

Working hours : Monday to Saturday from 07 AM to to 7 PM Rotative shift +2 days off

Starting date : 09-10-2026

About the Role

We are looking for German-speaking Customer Support Advisors to join our client's growing team in Porto, Portugal.

This is an excellent opportunity for a German C2 speaker + English B2 who enjoys helping customers, solving problems and providing a high-quality customer experience.

No English is required for this position. Your daily work will be conducted in French.

Your Responsibilities

• Provide professional and friendly customer support in German and English
• Respond to customer enquiries via phone, email and/or chat
• Understand customer needs and provide accurate solutions
• Handle questions, requests and complaints efficiently
• Assist customers with products, services, orders or account-related queries
• Follow established procedures and quality standards
• Record customer interactions accurately in the relevant systems
• Escalate complex issues when necessary
• Maintain a high level of customer satisfaction

Requirements

• Fluent German C2
• English B2
• Previous experience in customer service, call center, retail, hospitality or a similar role is an advantage
• Excellent communication and interpersonal skills
• Customer-oriented mindset
• Good problem-solving abilities
• Comfortable working with computer systems and online tools
• Ability to work independently and as part of a team
• Available to start ASAP

What We Offer

• Full-time employment in Porto, Portugal
• Competitive salary package
• Professional training provided
• Career development opportunities
• International and multicultural working environment
• Supportive team and structured onboarding
• Opportunity to build your career in the customer service sector