German and English Speaking Travel Experience Advisor

Your Role as a Bilingual Customer Advisor:

• Respond and record consumer inquiries/questions raised through free phone lines for customers;
• Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
• Ensure Client complaints are dealt with and logged in line with the companys complaints escalation policy;
• Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
• Troubleshoot through the use of open questions, support documents, and system training;
• Offer recommendations to common problems or frequently asked questions.

Requirements

• High School Diploma or Higher
• Native/Fluent German 
• Good level of English, C1;
• Good Problem-Solving Skills
• Strong troubleshooting skills

Benefits

• Private Health & Life Insurance
• Attractive salary
• Performance bonus
• 25 days annual leave
• Working hours: 40h per week = is 8 hours per day / 5 days a week;