Job Openings
Bilingual German and English Customer Support
About the job Bilingual German and English Customer Support
- If you're looking to grow and be inspired, as German and English speaker you will ensure that performance goals are met across all operations while meeting client expectations for operational excellence: high targets in quality, efficiency, and customer journey improvement.
Career growth and personal development
We provide all the training, tools, and support you'll need to succeed in this role. You'll also have access to development programs and specialized courses to help you build the career you've always envisioned.
What you will do in this role
As a Customer Service Representative, you will:
- Assist viewers through phone and/or chat with their inquiries.
- Provide account and application support, including questions related to software functionality.
- Troubleshoot technical issues, such as system configurations and network settings.
- Deliver accurate and real-time answers to inquiries.
- Contribute to building brand engagement for our clients.
Your qualifications
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You'll excel in this role if you:
- Have a high level of German (c1 or native) and English (B2) (oral and written).
- Are passionate about the entertainment and media industry.
- Possess excellent communication skills with a strong sense of empathy and teamwork.
- Are familiar with digital streaming services and devices, If not it is not a problem
- Have a positive and solution-driven attitude.
Even if you don't check every box, we encourage you to apply. Well do our best to match you with the right role.
What's in it for you
In this role, we offer benefits to support your unique lifestyle:
- work in Portugal
- Full-time employment with indefinite contracts (negotiable based on experience and client needs).
- Competitive salary and performance-based bonuses.
- Referral bonus opportunities.
- Career development programs,