French-speaking Customer Experience Specialist

Location: Braga, Portugal
Start Date: 27 August
Employment Type: Full-Time

About the Company

Join an international and fast-growing company committed to delivering exceptional customer experiences across global markets. We are looking for motivated, customer-oriented professionals who are passionate about helping customers and delivering high-quality service in a dynamic, multicultural environment.

The Role

As a French-speaking Customer Experience Specialist, you will be the first point of contact for French-speaking customers, providing outstanding support through multiple communication channels. You will assist customers with inquiries, resolve issues efficiently, and ensure every interaction reflects our commitment to excellence.

If you enjoy communicating with people, solving problems, and working in a collaborative international environment, this opportunity is for you.

Key Responsibilities

• Provide professional customer support via phone, email, and chat.
• Respond to customer inquiries promptly and accurately.
• Resolve customer issues while maintaining high levels of customer satisfaction.
• Troubleshoot basic account and service-related concerns.
• Escalate complex cases to the appropriate departments when necessary.
• Accurately document customer interactions using internal systems.
• Maintain product and service knowledge to provide accurate information.
• Meet individual and team performance targets, including quality, productivity, and customer satisfaction KPIs.
• Contribute to a positive team environment by sharing knowledge and best practices.

Requirements

• Native or near-native French (C2).
• Good command of English (B2 or higher) for internal communication and training.
• Previous experience in customer service, customer support, hospitality, retail, or contact centres is an advantage but not mandatory.
• Excellent communication and interpersonal skills.
• Strong problem-solving and active listening abilities.
• Comfortable using computers and learning new software.
• Ability to work in a fast-paced environment.
• Team player with a positive attitude and customer-first mindset.
• Eligible to work in Portugal.

What We Offer

• Competitive salary package.
• Performance-based bonus.
• Comprehensive paid training.
• Full-time permanent employment.
• Career development and internal growth opportunities.
• Modern workplace in Braga.
• International and multicultural work environment.
• Ongoing coaching and professional development.
• Paid annual leave and Portuguese public holidays.
• Employee wellbeing initiatives and team-building activities.

Why Join Us?

This is a great opportunity to build your career with a leading international company while working in the vibrant city of Braga. You'll receive comprehensive training, continuous support, and the opportunity to grow professionally in a collaborative and inclusive workplace.

Ready to start your next career journey?

Apply today and join our team on 27 August!