Customer Service Representative (Danish)

Position: Customer Service Representative (Danish)

Location: Larnaca, Cyprus

Work model: On-site

Employment type: Full-time

Remuneration: Competitive salary package

DUTIES AND RESPONSIBILITIES:

Provide customer support via phone, chat and email across digital communication platforms

Assist customers with technical issues related to mobile applications and websites

Troubleshoot common technical and account-related issues and provide clear guidance

Support enquiries relating to both public and private sector digital services

Liaise with the relevant platform teams regarding business account enquiries

Identify customer needs and direct users to the appropriate department or service

Escalate complex or sector-specific cases to the appropriate

internal teams or external partners

Handle customer complaints professionally and work

towards timely resolution

Maintain a high standard of customer service while meeting

quality and productivity targets.

REQUIREMENTS:

Native or fluent Danish (C2), both written and spoken

Good command of English (minimum B2)

High school diploma or equivalent

Previous customer service, call centre or technical support

experience is preferred but not required

Strong communication and problem-solving skills

Comfortable providing support across phone, chat and email

Good technical aptitude and troubleshooting skills

Customer-focused with the ability to handle complaints professionally

Ability to learn digital platforms and processes quickly

Eligible to work in Cyprus as an EU citizen

Available to work rotational shifts.

BENEFITS:

performance-based bonus linked to KPIs

Relocation package for candidates moving to Cyprus

International working environment

Training provided

Opportunity to gain experience within a global customer

support environment and many more!!