Rent-a-Car Customer Service Representative – Italian & English

Position: Rent-a-Car Customer Service Representative – Italian & English
Location: Sofia or Plovdiv, Bulgaria
Work model: On-site
Employment type: Full-time
Salary: basic €1,350 gross + other benefits
Relocation: Available for EU passport holders or worker permit within Bulgaria
Schedule: Monday to Friday
Start date: 13 November 2026

DUTIES AND RESPONSIBILITIES:

Provide professional customer support to customers of an international car rental service via phone and email
Assist customers with reservations, booking modifications, cancellations and general rental enquiries
Explain rental policies, vehicle options, payment procedures and additional services
Support customers with questions regarding pick-up and drop-off arrangements
Resolve customer concerns efficiently while maintaining a high standard of service
Investigate booking-related issues and coordinate with relevant internal teams when necessary
Ensure customer information and booking details are recorded accurately
Handle complaints with empathy, professionalism and a solution-oriented approach
Follow established procedures, service standards and data protection requirements
Contribute to customer satisfaction and the achievement of service quality targets

REQUIREMENTS:

Italian at C1/C2 level
English at B2 level or above
Excellent verbal and written communication skills
Previous customer service experience is an advantage
Strong problem-solving and organisational skills
Customer-focused attitude with the ability to manage challenging situations
Comfortable using computer systems and handling multiple enquiries
Ability to work on-site in Sofia or Plovdiv
Willingness to relocate to Bulgaria if required

OFFER:

Gross salary of €1,350 + other benefits
Monday-to-Friday schedule
Relocation assistance available
International working environment
Opportunity to develop customer service and communication skills