Retail Customer Support Advisor – Full-Time (Spanish-Speaking)

Location: Lisbon, Portugal
Language Required: Spanish
Start Date: 2 November 2026
Employment Type: Full-Time
Work Schedule: Monday to Friday, 08:00–17:00
Base Salary: €950 per month
Performance Bonus: Up to €150
Additional Benefit: €7 meal allowance per working day
Relocation Support: Not provided – local candidates only

About the Role

We are looking for Spanish-speaking Retail Customer Support Advisors to join our team in Lisbon, Portugal. The ideal candidates will be passionate about customer service, enjoy communicating with people, and be committed to delivering a positive customer experience.

In this role, you will assist customers with retail-related enquiries, provide accurate information, and help resolve issues efficiently while maintaining high service standards.

Key Responsibilities

• Respond to customer enquiries in Spanish through the designated communication channels.
• Provide information and assistance regarding retail products, orders, and customer requests.
• Handle customer questions, concerns, and complaints professionally.
• Identify customer needs and provide appropriate solutions.
• Ensure a positive and professional customer experience.
• Follow company procedures and maintain quality standards.
• Record customer interactions and update relevant information accurately.
• Work collaboratively with team members to achieve customer satisfaction and performance targets.

Requirements

• Fluency in Spanish C2, both written and spoken.
• Good communication and interpersonal skills.
• A customer-focused attitude with strong problem-solving abilities.
• Ability to manage customer enquiries professionally and efficiently.
• Good organisational skills and attention to detail.
• Ability to work effectively in a team-oriented environment.
• Previous experience in customer support or retail is an advantage.

Salary and Benefits

• Base salary: €950 per month.
• Performance bonus: Up to €150.
• Meal allowance: €7 per working day.
• Working hours: Monday to Friday, 08:00–17:00.
• Start date: 2 November 2026.
• No relocation assistance or accommodation provided.

Important: This opportunity is open to candidates already based in Lisbon, Portugal. Relocation support is not available.

How to Apply

If you are fluent in Spanish and interested in developing your career in retail customer support, we encourage you to apply. Please submit your CV for consideration.