French-Speaking Customer Support Advisor

French-Speaking Customer Support Advisor
Lisbon, Portugal

Are you a fluent French speaker looking to build an international career in a vibrant and multicultural environment? Join our growing customer support team in Lisbon and help deliver outstanding service to customers across Europe.

Your Responsibilities

• Provide customer support via phone, email, and chat in French.
• Assist customers with inquiries, account-related questions, and service requests.
• Resolve customer issues efficiently while ensuring a high level of satisfaction.
• Maintain accurate records of customer interactions.
• Collaborate with internal teams to provide timely solutions.
• Meet quality and performance targets.

Requirements

• Native or fluent French (C1/C2 level).
• Good command of English.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with excellent problem-solving abilities.
• Previous customer service experience is an advantage but not mandatory.
• EU citizenship or valid work authorization for Portugal.

Working Schedule

• Monday to Sunday
• Operating Hours: 08:00 – 22:00 (London Time)
• Shift Examples:
  • Monday to Friday: 13:00 – 22:00
  • Saturday and Sunday: 08:00 – 17:00 or 13:00 – 22:00
• Rotational schedule with two days off per week.

Start Date

• 19 June

Salary & Benefits

• Base Salary: €1,100/month
• Language Bonus: €150/month
• Performance Bonus: €80/month
• Meal Allowance: €7/day
• Opportunity to work in an international and dynamic environment.

If you are passionate about customer service and looking for an exciting opportunity in Lisbon, we would love to hear from you!