Location: Bucharest, Romania

Work Model: Hybrid (3 days on-site, 2 days remote)
Employment Type: Full-time, Permanent Contract
Working Schedule: Monday to Friday, 09:00–18:00
Languages: German (C1–C2) and English (B2 minimum)

About the Opportunity

Are you fluent in German and English and passionate about delivering outstanding customer experiences?

We are currently seeking a motivated and customer-oriented German & English Customer Support Specialist to join our team , based in Bucharest.

In this role, you will be responsible for assisting customers through various communication channels, resolving inquiries efficiently, and ensuring a high level of customer satisfaction.

This is an excellent opportunity for individuals who enjoy customer interaction, problem-solving, and working in a dynamic, international environment.

Key Responsibilities

• Handle customer inquiries professionally via phone, email, and live chat.
• Provide accurate information, guidance, and effective solutions to customer requests.
• Maintain a high standard of customer satisfaction and service quality.
• Record and update all customer interactions accurately within the CRM system.
• Identify opportunities for cross-selling and upselling where appropriate.
• Collaborate with internal departments to resolve complex customer issues.
• Escalate cases when necessary, ensuring timely and effective resolution.
• Meet established customer service performance indicators, including CSAT and quality targets.
• Maintain a professional, empathetic, and solution-oriented approach throughout every interaction.

Candidate Profile

To be successful in this role, you should demonstrate:

• Advanced proficiency in German (C1–C2), both written and spoken.
• Minimum B2 level of English for internal communication.
• Previous customer service experience or the ability to manage customer interactions effectively.
• Strong verbal and written communication skills.
• Excellent active-listening and problem-solving abilities.
• Good computer literacy and familiarity with Microsoft Office.
• Experience using CRM systems and documenting customer interactions accurately.
• A proactive, patient, empathetic, and customer-focused attitude.
• Ability to work independently while collaborating effectively with a team.
• Comfort with identifying cross-selling and upselling opportunities.
• Availability to work full-time and commute to the Bucharest District 4 office three days per week.

Salary & Benefits

• Total Monthly Net Income: 5,969 RON
  • Net Base Salary: 5,569 RON
  • Hybrid / Work Setup Allowance: 400 RON net per month
• Meal vouchers worth 25 RON per worked day, credited monthly to a Pluxee Card.
• Additional earning opportunities through cross-selling and upselling.
• Performance-based bonuses linked to CSAT and service quality KPIs.
• Hybrid working arrangement: 3 days in the office and 2 days remotely.
• Full-time, permanent employment contract.
• Training provided to support your onboarding and professional development.
• Rare weekend or overtime coverage compensated with a 25% premium.
• Multiple start dates available.

Training & Working Schedule

Regular Working Hours: Monday to Friday, 09:00–18:00.

Training Schedule: Monday to Friday, 10:00–17:00, for one week.

Why Join This Opportunity?

Become part of an international working environment where your language skills, customer service abilities, and professional development are valued.

You will have the opportunity to strengthen your customer relationship management skills, gain experience in a multicultural environment, and benefit from a stable, permanent employment opportunity.

Location

Bucharest, Romania

Bucharest offers a vibrant lifestyle, a rich cultural heritage, and a dynamic professional environment, making it an attractive destination for international talent.