Mandarin Speaking Customer Support Executive – Payment Support

Job Title: Customer Support Executive – Payment Support (Mandarin Speaker)

We are currently looking for a dedicated and customer-focused Customer Support Executive to join our Payment Support Team based on-site in Kuala Lumpur. This role is ideal for candidates with prior customer service experience and a background in KYC, financial services, or banking operations.

Key Responsibilities:

• Provide professional customer support related to payment inquiries via phone, email, and chat
• Assist customers with transaction issues, payment status, account verification, and service requests
• Handle escalations and resolve customer concerns in a timely manner
• Support KYC verification processes and ensure compliance with internal procedures
• Maintain accurate records of customer interactions and case updates
• Coordinate with internal teams such as Risk, Compliance, and Operations when required
• Deliver excellent customer experience while meeting service KPIs

Requirements:

• Mandarin speaker with strong communication skills
• Prior Customer Service experience required (minimum 1 year preferred)
• KYC / Financial / Banking experience is a must
• Good problem-solving and interpersonal skills
• Able to work in a fast-paced environment
• Basic computer literacy and system navigation skills
• Willing to work on-site in Kuala Lumpur

Working Schedule:

• Rotational Shift 24/7
• 5 working days, 2 days off

Additional Information:

• Immediate availability preferred
• Training provided
• Career development opportunities available