Remote Norwegian Speaking Junior Customer Service Representative

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat in Norwegian and English.
• Assist customers with booking-related questions, technical support, and general inquiries.
• Provide effective solutions by troubleshooting and understanding customer needs.
• Maintain accurate records of customer interactions using CRM systems.
• Collaborate with other departments to ensure efficient issue resolution.
• Stay informed about company products, services, and policies to provide up-to-date information.

Requirements:

• Fluent Norwegian speaker with advanced English proficiency.
• Excellent communication and interpersonal skills, both written and spoken.
• Strong PC skills, including Office 365, CRM databases, and other internal platforms.
• Problem-solving and solution-driven mentality.
• A positive and motivated attitude to handle challenging customer situations.
• Goal-oriented work approach.
• Ability to adapt to changing priorities and business processes.
• Affinity with accommodation platforms is a plus.
• Previous experience in customer service or contact center environments is valued.
• Availability to work from the office and from home (within 100km from the office).

Contract Details:

• 39 hours per week full-time contract (Monday to Sunday), with fixed working hours and 2 days off per week.
• Rotating shifts: 09:00-20:00.
• Initial temporary contract with the potential for a permanent position based on business needs.
• 27 working days of holiday per year.

Benefits:

• "Feel Good" program including Spanish lessons, quizzes with prizes, and free group activities such as running, beach volleyball, and roller skating.
• Free private health insurance upon obtaining a permanent contract.
• Flexible remuneration options for nursery school and transport after the probation period.
• Multicultural and international working environment.
• Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield).
• Free coffee daily and free fruit once a week.
• Opportunities to learn and grow within an industry-leading department.
• 3 weeks of initial training and ongoing personal coaching.