Remote Dutch Speaking Customer Support

Job Type: Full-time, Rotational Shifts (40 hours per week)

Position Overview:

We are seeking a Customer Support Specialist who is a native Dutch speaker with fluency in English to join our team. In this role, you will be responsible for delivering exceptional customer service, resolving inquiries, and ensuring a positive experience for our customers. 

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat in Dutch and English
• Address and resolve customer concerns related to products, services, orders, and technical issues
• Troubleshoot and resolve customer problems promptly and effectively
• Maintain accurate customer account information and updates
• Collaborate with internal teams to escalate and resolve complex issues
• Ensure a high level of customer satisfaction through professional and clear communication

Qualifications:

• Native Dutch speaker with fluent English proficiency
• Previous experience in customer support or a related role
• Excellent communication skills and a customer-focused mindset
• Strong problem-solving abilities and attention to detail
• Ability to work rotational shifts, including weekends
• Strong organizational and time management skills
• Comfortable working remotely in a home-office environment

Benefits:

• Competitive salary and benefits package
• Opportunities for growth and professional development
• Supportive and collaborative work environment