Remote Czech-speaking Junior Customer Service Representative

Job Overview

We are looking for a motivated Czech-speaking Customer Service Representative with strong English skills to join our international team in Lisbon. In this role, you will provide high-quality support to customers of a leading e-commerce platform, ensuring a smooth and positive customer experience.

You will assist customers with their inquiries, resolve issues efficiently, and deliver excellent service while maintaining a professional and empathetic approach.

Key Responsibilities

• Provide customer support via phone, email, or chat.
• Assist customers with inquiries related to products, orders, and services.
• Deliver outstanding customer service while maintaining professionalism and empathy.
• Remain knowledgeable and passionate about leading e-commerce products and service standards.
• Identify customer needs and provide accurate and efficient solutions.
• Handle high volumes of contacts during promotional periods and peak seasons.
• Escalate complex cases when necessary and ensure proper follow-up.
• Maintain accurate records of customer interactions in internal systems.

Requirements

• Fluent Czech and good command of English (written and spoken).
• Strong customer service skills and communication abilities.
• Ability to demonstrate empathy and maintain a positive attitude with customers.
• Strong problem-solving skills and rational decision-making.
• Good understanding of e-commerce environments and online platforms.
• Ability to work in a fast-paced environment and manage peaks in contact volumes.
• Flexibility to work rotational shifts including weekends.