German Speaking Customer Service Representative

Customer Service Representative – German + English

Location: Umhlanga, South Africa (Onsite)
Schedule: 24/7 rotating shifts, 8 hours per day, 5 days per week

About the Role

We are looking for a motivated Customer Service Representative fluent in German and English to join our onsite team in Umhlanga. You will provide high-quality support to our clients, ensuring excellent customer experience across multiple channels.

Responsibilities

• Handle incoming customer inquiries via phone, email, and chat in German and English

• Resolve customer issues efficiently and professionally

• Maintain accurate records of customer interactions

• Collaborate with team members and escalate issues when necessary

• Follow company policies and procedures to ensure compliance and quality service

Requirements

• Fluency in German and English (verbal and written)

• Matric / Grade 12 qualification is essential

• Strong communication and problem-solving skills

• Ability to work in a fast-paced, rotating 24/7 shift environment

• Flexibility to work weekends, nights, and public holidays as required

Benefits & Relocation Support

• 1x local flight to Durban prior to start date

• 20 nights accommodation covered at a company-selected location

• Opportunity to work in a dynamic, international environment