Relocation Support- Dutch Customer Service

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
• Assist customers with product information, order issues, and technical problems.
• Resolve customer concerns efficiently and escalate more complex issues when necessary.
• Provide clear and effective solutions to ensure customer satisfaction.
• Maintain accurate records of customer interactions in the CRM system.

What We Are Looking For

• Fluency in Dutch (C2 level) and good communication skills in English (B2 level or higher).
• Strong problem-solving skills and the ability to handle customer inquiries with empathy.
• Flexibility to work rotational shifts from Monday to Friday, including bank holidays.
• Must be available to work on-site in Lisbon.

What We Offer

• Competitive salary and benefits.
• Welcome Bonus of €2,000.
• Private health insurance.
• Paid training to ensure you succeed in your role.
• A dynamic and supportive work environment.
• Opportunities for career development and advancement.

Work Schedule

• Monday to Friday: 07:30 AM to 08:00 PM (rotational shifts).
• Days Off: Weekends.