Junior Italian Customer Support Advisor

Key Responsibilities

• Handle customer inquiries via email, phone, and chat with professionalism and efficiency.
• Support customers with product details, order-related questions, and troubleshooting technical issues.
• Collaborate with internal teams to escalate and resolve complex issues.
• Maintain customer satisfaction through personalized assistance.
• Record and manage customer interactions accurately in the CRM system.

Requirements

• Native or fluent in Italian (C2 level).
• Proficiency in English (minimum B2 level).
• No previous experience required – perfect for entry-level candidates!
• A positive attitude with a willingness to learn and grow.
• Availability to work on-site in Lisbon.

What We Offer

• Competitive salary package.
• Private health insurance and other benefits.
• Relocation support (if applicable).
• Paid training program to set you up for success.
• A multicultural and dynamic workplace.
• Career progression opportunities within the company.

Work Schedule

• Monday to Saturday: 07:00 to 19:00 (Rotational shifts).
• Days Off: Sunday and 1 additional rotational day during the week.