Junior German Customer Care

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a friendly and professional manner.
• Assist customers with product information, order issues, and technical problems.
• Resolve customer complaints and escalate more complex issues when needed.
• Provide clear, helpful solutions to ensure customer satisfaction.
• Maintain records of customer interactions and solutions in the CRM system.

What We Are Looking For

• Fluency in German (C2 level) and good English communication skills (B2 level or higher).
• Excellent communication and problem-solving abilities.
• Flexibility to work rotational shifts from Monday to Friday, including bank holidays.
• Must be available to work on-site in Lisbon.

What We Offer

• Competitive salary with benefits.
• Welcome Bonus of €2,000.
• Private health insurance.
• Paid training to help you succeed in the role.
• A supportive and dynamic team environment.
• Opportunities for career growth and development.

Work Schedule

• Monday to Friday: 07:30 AM to 08:00 PM (rotational shifts).
• Days Off: Weekends.