Relocation Support Dutch Customer Advisor

Key Responsibilities

• Assist customers through phone, email, and chat, providing accurate and efficient solutions.
• Address questions about products, technical issues, and order-related concerns.
• Escalate complex issues to specialized teams when needed.
• Deliver a positive and personalized customer service experience.
• Record and maintain detailed customer interaction logs in our CRM system.

Requirements

• Fluency in Dutch (C2 level) and strong English communication skills (minimum B2 level).
• Exceptional problem-solving skills and attention to detail.
• Flexibility to work rotational shifts, including weekends and public holidays.
• No prior experience required – ideal for entry-level candidates!
• Willingness to work on-site in Lisbon.

What We Offer

• Attractive salary and benefits package.
• Private health insurance coverage.
• Comprehensive paid training to support your success.
• A multicultural and inclusive work environment.
• Opportunities for personal and professional growth within the company.

Work Schedule

• Monday to Friday: 08:00 AM to 08:00 PM (rotational shifts).
• Saturday and Sunday: 08:00 AM to 05:00 PM (rotational shifts).
• Days Off: 2 rotational days off per week.