French Speaking Junior Travel Experience Advisor

About the Role

Join a vibrant and dynamic team as a French Speaking Travel Experience Advisor and help create unforgettable travel experiences for guests and hosts alike. As a key part of our customer support team, you will provide assistance across multiple channels and ensure top-notch service throughout the customer journey.

Key Responsibilities

• 🧭 Provide outstanding customer care via phone, chat, and email in French and English

• ✈️ Assist with account creation and resolve any related issues

• 💬 Facilitate effective communication between hosts and guests

• 🛠 Troubleshoot and resolve general support queries in a timely and efficient manner

• 😟 Handle and de-escalate complaints while ensuring customer satisfaction

• 🧾 Maintain accurate records of customer interactions and follow internal procedures

What We’re Looking For

• Fluent in French and English (written and spoken)

• Strong communication and interpersonal skills

• Previous experience in customer support is a plus

• Comfortable working in a fast-paced, multicultural environment

• Willingness to work on a rotational shift basis, including weekends and holidays

• Proficient with digital tools and multitasking across multiple platforms

What We Offer

• Competitive salary and benefits package

• Comprehensive training and ongoing support

• An energetic and inclusive team environment

• Career growth opportunities within a global company

• A central location in Sofia with a modern office space