Junior German Speaking Travel Experience Advisor

Key Responsibilities:

• Respond to customer inquiries in German and English via phone, chat, and email

• Support users with booking, payment, cancellation, and platform navigation issues

• Offer personalized and proactive solutions to meet customer needs

• Maintain detailed and accurate records of interactions

• Coordinate with internal teams to resolve complex cases

• Stay updated on company policies, platform guidelines, and product changes

• Represent the brand with professionalism and empathy at all times

Your Profile:

• Native or fluent German speaker (C1 level)

• Proficient in English (B2 or higher)

• ‍ Previous experience in customer service, travel, or hospitality is a plus

• ️ Passion for travel and cultural exchange

• Strong communication, problem-solving, and organizational skills

• Comfortable working with digital tools and multitasking

• Flexibility to work in rotating shifts, including weekends and holidays

What We Offer:

• Competitive monthly salary with performance bonuses

• Private health insurance after signing the contract

• ️ Relocation support for candidates moving to Sofia

• Paid training and career development opportunities

• A vibrant, inclusive, and multicultural working environment

• Modern office facilities in a central Sofia location