Danish Speaking Junior Customer Support

Responsibilities:

• Provide high-quality customer support to Danish-speaking clients via phone, email, and live chat.
• Address customer inquiries, concerns, and technical issues, ensuring a prompt resolution.
• Assist with troubleshooting and guiding clients through product features and services.
• Maintain a thorough understanding of the company's products and services.
• Document and track customer interactions in the CRM system.
• Collaborate with other teams to escalate complex issues and follow up with clients.
• Continuously strive to improve customer satisfaction through excellent communication and problem-solving skills.

Qualifications:

• Native or fluent Danish speaker (C1/C2 level).
• Strong verbal and written communication skills in Danish.
• Proven experience in customer support or a similar role (preferably in a technical or service-oriented environment).
• Ability to handle multiple customer interactions simultaneously in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Excellent interpersonal skills and the ability to work well in a team.
• Good working knowledge of CRM systems and office software.

Offer:

• Competitive salary.
• Full-time, Monday to Friday schedule.
• Onsite position in Lisbon.
• Opportunity to work in an international and dynamic team.
• Training and career development opportunities.