REMOTE Customer Support in Porto for German Speakers

Job Title: Customer Support Specialist (German Native, Remote)

Location: Porto (Remote)

Key Responsibilities:

• Respond to customer queries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, providing accurate information about our products and services.
• Maintain a high level of customer satisfaction by offering personalized support and addressing customer concerns efficiently.
• Work closely with the team to ensure consistent and reliable customer service.
• Follow established protocols for handling various customer scenarios, escalating complex issues to higher support levels when necessary.

Requirements:

• Native German speaker with excellent communication skills (both written and verbal).
• Fluent in English for internal communication.
• Previous experience in customer support or a related field is a plus.
• Ability to work rotational shifts, Monday to Friday, including bank holidays.
• Strong problem-solving skills, empathy, and a customer-focused mindset.
• Comfortable working remotely with a reliable internet connection.

What We Offer:

• Remote work from Porto with a structured schedule and weekends off.
• Competitive salary and benefits.
• A supportive and dynamic work environment.
• Opportunities for growth and development within the company.