Customer Support Representative (German B2 + English B1)

Location: On-Site

Work Schedule: Monday - Sunday, 10:00 AM - 2:00 AM (rotational shifts)

Job Overview

Join our dynamic team as a Customer Support Representative, providing high-quality support primarily via email and chat (90-95%), with occasional inbound phone assistance (5-10%). You’ll handle customer inquiries, resolve issues, and ensure a seamless customer experience.

Training: 2 weeks of initial training followed by a 2-week nesting period.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone with professionalism and empathy.
• Troubleshoot issues and provide accurate solutions promptly.
• Collaborate with team members to enhance the customer support process.
• Maintain a high level of accuracy and attention to detail in all customer interactions.

Compensation & Benefits

• Salary: 3800 BGN gross
• Shift Benefits:
  • Taxi voucher if shift ends late
  • Additional hourly pay after 10 PM
  • Signing bonus of 1000 BGN
• Relocation Support:
  • Travel reimbursement up to 490 BGN after 6 months (with travel documents)
  • Salary advance of 1056 BGN net available upon request
  • Hotel stay arranged upon arrival, with cancellation requirements
• Additional Benefits:
  • Monthly transportation/internet allowance of 50 BGN net
  • Special bonuses for life events (marriage, birth/adoption of a child, university graduation) – 500 BGN
  • Medical and dental insurance, life insurance
  • Co-financed Multisport card
  • Employee discounts on various goods and services