GERMAN CUSTOMER SUPPORT IN BRAGA (JUNIOR)

Key Responsibilities:

• Deliver exceptional customer service through various channels, including phone, email, and chat.
• Respond to customer inquiries related to products and services in a timely and professional manner.
• Maintain accurate records of customer interactions and update our database accordingly.
• Collaborate with team members to resolve issues and enhance customer satisfaction.
• Stay updated on product knowledge and company policies to provide accurate information to customers.
• Participate in training sessions and team meetings to continuously improve service quality.

Requirements:

• Native proficiency in German.
• Strong communication and interpersonal skills.
• Prior experience in customer service is preferred.
• Ability to work independently and manage time effectively.
• Excellent problem-solving skills and a customer-oriented mindset.
• Familiarity with customer management software and digital communication tools.

Work Schedule:

• Monday to Saturday: 7:00 AM - 8:00 PM (Rotational shifts of 8 hours per day)
• Days Off: Fixed Sunday + 1 rotational day off during the week.

Benefits:

• Competitive salary based on experience.
• Comprehensive training and development opportunities.
• Opportunities for career advancement within the company.
• Additional perks and incentives.