Junior Customer Support Specialist

Key Responsibilities

• Respond to customer inquiries through phone, email, and chat, providing quality service and timely resolution of issues.
• Help customers with product-related questions, technical difficulties, and account management.
• Maintain a positive and professional attitude during customer interactions.
• Accurately record customer interactions and feedback in our CRM system.
• Collaborate with team members to improve service delivery and enhance customer satisfaction.
• Be available for weekend or late shifts as needed.

Qualifications

• Native or fluent Norwegian speaker with good communication skills.
• Proficient in B2 English.
• Previous experience in customer support is a plus but not required.
• Strong problem-solving skills and a desire to help customers.
• Ability to work well both independently and as part of a team.
• Attention to detail and good organizational skills.

Benefits

• Competitive salary with performance-related incentives.
• Hybrid work model, including onsite training and remote work options.
• Comprehensive training program to support your development.
• Opportunities for career advancement within the company.
• A supportive and dynamic work environment.

Work Schedule

• Full-time position: 40 hours per week.
• Shifts: Either from 7:00 AM to 3:30 PM or 3:30 PM to midnight, including weekend or late shifts.