Junior German Customer Support +3000 Welcome Bonus

URGENT 

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner.
• Assist customers with product information, order concerns, and technical support.
• Resolve customer complaints efficiently and escalate more complex issues as needed.
• Provide clear and effective solutions to ensure customer satisfaction.
• Keep accurate records of customer interactions in the CRM system.

What We Are Looking For

• Fluency in German (C2 level) and good communication skills in English (B2 level or higher).
• Excellent problem-solving skills and the ability to empathize with customers.
• Flexibility to work rotational shifts 24/7, including weekends.
• Must be available to work on-site in Lisbon.

What We Offer

• Competitive salary and benefits package.
• Welcome Bonus of 3,000.
• Private health insurance.
• Paid training to ensure your success in the role.
• A friendly and supportive team environment.
• Opportunities for career development and growth.

Work Schedule

• Monday to Sunday: 24/7 (rotational shifts).
• Days Off: 2 rotational days.