French Speaking Customer Support

Working Hours: Monday to Friday, 09:00 AM - 06:00 PM

Key Responsibilities:

• Build and maintain strong relationships with French-speaking clients.
• Serve as the main point of contact for client inquiries, resolving any issues quickly and effectively.
• Understand clients' needs and provide customized solutions to meet their business objectives.
• Work closely with internal teams to ensure smooth delivery of products and services.
• Track client account performance and provide regular updates and insights.
• Identify opportunities to upsell and cross-sell services, driving business growth.
• Prepare and present proposals, account reviews, and reports to clients.
• Negotiate contracts and agreements that align with both client and company goals.
• Stay informed about industry trends and competitor activities to provide strategic advice to clients.

Requirements:

• Native-level fluency in French (spoken and written).
• Proficiency in English.
• Previous experience in account management, sales, or client services.
• Excellent communication, negotiation, and presentation skills.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Experience with CRM systems is a plus.
• A client-focused mindset with a passion for achieving business growth.

What We Offer:

• Competitive salary with performance-based bonuses.
• Hybrid work model (combining remote and in-office work).
• Private health insurance and additional benefits.
• Opportunities for professional development and career growth.
• A collaborative and supportive team environment.