French-Speaking Junior Customer Support in Porto

Key Responsibilities:

• Provide customer support via phone, email, and chat in French

• Deliver a high-quality customer experience by addressing product and service questions

• Resolve issues efficiently and professionally, escalating when needed

• Maintain accurate customer records and follow internal procedures

• Collaborate with team members and supervisors to meet KPIs and improve service

Requirements:

• Native or fluent French speaker (spoken and written)

• Proficient in English for internal communication

• Excellent communication and interpersonal skills

• Comfortable working rotational shifts, including weekends and occasional extended hours

What We Offer:

• Competitive salary package

• Supportive team environment and training

• Opportunity to work with a reputable international client

• Career growth opportunities