Relocation Support for Native Danish Speakers- Customer Support

Key Responsibilities:

• Customer Support: Respond to customer inquiries via phone, email, and live chat, providing timely and accurate assistance.
• Account Management: Manage and nurture relationships with clients, ensuring their satisfaction with our products and services.
• Problem Resolution: Troubleshoot and resolve any issues customers may face, escalating complex problems to the appropriate teams.
• Customer Onboarding: Assist new clients with onboarding processes, ensuring they understand how to use the company’s products and services effectively.
• Follow-up: Conduct follow-up communication to ensure customer satisfaction and maintain ongoing relationships.
• Feedback Management: Collect and report customer feedback to help improve products and services.

Requirements:

• Language Skills: Native Danish speaker with a strong command of English (B2-C1).
• Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex information clearly.
• Customer Service: Passion for helping customers and providing a high level of service.
• Problem-Solving Skills: Ability to troubleshoot and resolve customer issues efficiently.
• Organizational Skills: Strong attention to detail and ability to manage multiple client accounts simultaneously.
• Team Player: Ability to collaborate with other departments to ensure customer needs are met.

Benefits:

• Competitive salary package.
• Opportunity to grow within the company and develop account management skills.
• On-site work environment with a dynamic team in Malaga.
• Regular working hours, with an early finish on Fridays.
• Continuous training and support to develop your career in customer support and account management.