Danish Customer Support in Valetta

Key Responsibilities:

• Review and moderate user-generated content (posts, images, videos) in accordance with platform guidelines.
• Detect and flag inappropriate, harmful, or offensive content such as hate speech, violence, and adult content.
• Identify trends in online behavior and contribute to improving moderation processes.
• Communicate with the team to address and resolve content-related issues.
• Collaborate with the legal and compliance team when necessary for content escalation.
• Maintain up-to-date knowledge of platform policies, community guidelines, and regulations.
• Provide feedback to improve tools and processes for content moderation.

Requirements:

• Native Danish speaker with excellent written and spoken language skills.
• Proficiency in English (B2 level) to communicate with the international team.
• Strong attention to detail and the ability to identify nuanced content issues.
• Ability to work in a fast-paced environment with a high volume of content.
• Good communication skills and the ability to handle sensitive situations.
• Willingness to work in rotational shifts, including weekends and public holidays.
• Experience in content moderation, customer support, or a related field is a plus.

Benefits:

• Competitive salary and performance-based bonuses.
• Relocation assistance if needed.
• Health and wellness benefits.
• Work in an international and dynamic environment.
• Opportunities for career growth and development.

Work Schedule:

• Rotational shifts, including weekends and public holidays.