German-speaking Junior Customer Support

About the Role

We are looking for a German-speaking Customer Support Representative to join our team in Varna, Bulgaria. This is an on-site position, ideal for individuals who are passionate about delivering exceptional customer service in an international work environment.

Key Responsibilities:

• Provide customer support in German via phone, email, and chat.
• Assist customers with inquiries, troubleshooting, and product-related questions.
• Ensure a high level of customer satisfaction through professional and friendly communication.
• Collaborate with internal teams to resolve customer concerns efficiently.
• Maintain accurate customer records and follow company procedures.

Requirements:

✅ Fluent in German (C1/C2 level)
✅ Fluent in English (B2 or higher)
✅ Previous customer service experience is a plus but not mandatory
✅ Strong problem-solving and communication skills
✅ Ability to work in rotational shifts
✅ Comfortable working on-site in Varna

What We Offer:

💰 Competitive salary and performance-based bonuses
🏥 Private health insurance
📚 Paid training and career development opportunities
🎉 Supportive and multicultural work environment
🏢 Modern office in Varna with excellent facilities