Junior Polish-speaking Customer Service Representative

Job Title: Customer Service Representative (Polish + English)
Location: Lisbon, Portugal
Work Model: On-site

Work Schedule

• Monday to Sunday (rotational shifts)
• 08:00 – 17:00 or 09:00 – 18:00
• 2 rotational days off per week

Note: At a later stage (TBC by the client), the project may move to a 24/7 schedule with rotational shifts.

Job Overview

We are looking for a motivated Polish-speaking Customer Service Representative with good English skills to join an international team in Lisbon. In this role, you will provide high-quality support to customers while ensuring a smooth and positive experience with one of the leading e-commerce platforms.

You will assist customers with inquiries, provide solutions, and ensure customer satisfaction while maintaining a professional and empathetic approach.

Key Responsibilities

• Provide customer support via phone, email, or chat.
• Assist customers with inquiries related to products, orders, and services.
• Deliver excellent customer service while maintaining a positive and professional attitude.
• Remain knowledgeable about e-commerce products, services, and platform standards.
• Identify customer needs and provide accurate and efficient solutions.
• Handle high volumes of contacts during promotional periods and peak seasons.
• Escalate complex issues when necessary and ensure proper follow-up.
• Maintain accurate records of customer interactions.

Requirements

• Fluent Polish and good command of English (written and spoken).
• Strong customer service mindset and communication skills.
• Ability to demonstrate empathy and maintain professionalism in all interactions.
• Strong problem-solving and rational decision-making skills.
• Good understanding of e-commerce environments and online platforms.
• Ability to work in a fast-paced environment and manage peaks in contact volumes.
• Flexibility to work rotational shifts including weekends.

Benefits

• Welcome Bonus: 1,000€ (for Polish speakers)
  • Paid in 12 monthly instalments during the first year of employment.
• Meal Allowance: 7.63€ per working day.
• Health Insurance:
  • Available from day 1 (with a small monthly contribution).
  • Free after 6 months of contract.