Remote Junior Slovenian Speaking Customer Support Representative

Key Responsibilities:

• Provide exceptional customer support in Slovenian and English via phone, email, and live chat for travel-related inquiries.
• Assist customers with booking services (flights, hotels, car rentals, etc.) and provide information on travel policies and procedures.
• Handle customer complaints and resolve travel-related issues, such as changes, cancellations, and refunds.
• Offer tailored travel solutions and alternatives based on customer preferences.
• Maintain a high level of customer satisfaction by delivering prompt and professional responses.
• Keep up-to-date with the travel industry trends and policies to provide accurate information to customers.
• Collaborate with internal teams to ensure smooth operations and issue resolution.

Requirements:

• Fluent Slovenian speaker with English proficiency (B2).
• Previous experience in customer service or the travel industry is a plus.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced environment with a positive, customer-oriented attitude.
• Comfortable using multiple channels (phone, email, chat) to assist customers.
• Passion for travel and helping customers with travel-related inquiries.

Benefits:

• Competitive salary and performance-based bonuses.
• Opportunities for career growth within the travel industry.
• Work in an international environment in the vibrant city of Barcelona.
• Full training provided on travel products, tools, and customer service techniques.