Remote German-Speaking Junior Customer Support

🇩🇪 German-Speaking Customer Support Representative

About the Role

We are seeking a motivated German-speaking Customer Support Representative to join a global customer experience team. This fully-remote role is based in Turkey and involves providing high-quality support to customers through calls, chat, and email, ensuring a smooth and positive service experience.

This is a fantastic opportunity to work in an international environment, gain professional experience, and build a long-term career in the customer support field.

Key Responsibilities

• Assist customers in German and English across various communication channels

• Provide timely and accurate responses to inquiries and technical questions

• Handle complaints and escalate when necessary

• Maintain detailed and accurate records of interactions

• Ensure a high-quality support experience and customer satisfaction

• Follow company procedures and performance standards

Requirements

✅ Native or fluent German
✅ B1 level English
✅ Excellent communication and customer-service skills
✅ Problem-solving mindset & patience
✅ Ability to work in a fast-paced & structured environment
✅ Able to work late-night shifts (5–10 days per month)
✅ Currently residing in Turkey & able to work remotely

Working Schedule

🕒 Summer Schedule

• 10:00 – 19:00

• 17:00 – 02:00

🕒 Winter Schedule

• 11:00 – 20:00

• 18:00 – 03:00

📌 Late shifts required between 5 and 10 days per month

Salary & Benefits

🌙 Night & Attendance Bonus:

• First 2 months: Fixed 5,000 TL / month

🍽️ Meal Card: 4,500 TL (Sodexo/Pluxee)
🏥 Private Health Insurance: Mapfre

• Employee covered

• Option to add spouse/children at employee’s cost

What We Offer

• Fully remote position in Turkey

• Paid training program

• Multicultural and supportive work environment

• Career growth and internal development opportunities