Danish Speaking Junior Customer Support

Key Responsibilities:

• Respond to customer inquiries through phone, email, and chat in Danish.
• Provide assistance with product-related questions, troubleshooting, and general support.
• Ensure timely and effective resolution of customer concerns while maintaining high standards of service.
• Accurately document customer interactions and feedback in our systems.
• Collaborate with internal teams to escalate and resolve complex issues.
• Contribute to initiatives aimed at improving customer satisfaction and service quality.

Requirements:

• Fluent Danish speaker with strong communication skills.
• B2 level proficiency in English.
• Previous experience in customer service or a similar role is preferred.
• Excellent problem-solving skills and a customer-focused mindset.
• Ability to work both independently and collaboratively as part of a team.
• Proficiency in using computer systems and software applications.

What We Offer:

• Competitive salary along with performance-based bonuses.
• Comprehensive training and ongoing support to help you succeed.
• Opportunities for career advancement within the organization.
• A dynamic and collaborative work environment in Lisbon.