German Travel Customer advisor

Description (Remote or on-site)

Your Role as a Customer Advisor:

As a Customer Service Advisor, you will be responsible for addressing consumer inquiries and questions raised through free phone lines for customers. You will accurately input consumer inquiries, questions, and feedback into the customer services database, ensuring complaints are dealt with and logged in line with company policies. Additionally, you will strive to answer and resolve support calls and emails within agreed SLAs, troubleshooting issues using open questions, support documents, and system training. Offering recommendations to common problems or frequently asked questions will also be part of your responsibilities.

Requirements:

- High School Diploma or Higher

- Fluent German

- Good level of English, C1

- Good Problem-Solving Skills

- Strong troubleshooting skills

Benefits:

- Relocation package:

- Accommodation in a great hotel close to the office for 3 weeks)

- 300 accommodation support for candidates moving from abroad (with the 1st payment)

Contract:

- Permanent (if working from the office)

- Possibility of remote work anywhere from Greece (6-monthly contracts)

- Private Health & Life Insurance

- Performance bonus

- 25 days annual leave

- Working hours: 40h per week = 8 hours per day / 5 days a week

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