Action coordinator (French+German+Dutch/English)

Description:

Are you ready to join a dynamic, multicultural environment where your colleagues become your family away from home? We're seeking an Action Coordinator to join our team, dedicated to delivering the ultimate customer experience during breakdown situations. As part of an international culture, we prioritize mutual respect and shared values.

As an Action Coordinator, you'll be the bridge between customers, drivers, and dealers to swiftly resolve breakdown cases across Europe. Your role is crucial in ensuring our customers receive prompt assistance and leave with a positive impression of our brand.

Responsibilities:

- Manage breakdown cases across Europe in the customer's first language.

- Handle essential information within designated systems.

- Prioritize customer needs and follow defined breakdown processes.

- Serve as the primary communicator between involved parties to find suitable solutions.

Requirements:

- Customer-oriented mindset.

- Positive attitude with strong communication skills.

- Motivated to exceed expectations and eager to share and learn.

- Willingness to work in a flexible shift system.

- Fluency in German, Dutch, French, and English; other Eastern European languages a plus.

Benefits:

- Competitive salary with additional perks such as meal vouchers, transport costs, and shift allowance.

- Well-being services to support your holistic health.

- On-site restaurant for convenience.

- Opportunities for career growth within the company.

- Emphasis on maintaining a good work-life balance.

- Thriving in an international environment.

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