German Customer Support Representative

German-Speaking Customer Support Representative

Job Description:

Are you a fluent German speaker with a passion for providing exceptional customer support? Do you thrive in a dynamic and fast-paced environment? We are seeking a talented individual to join our team as a Customer Support Representative, based in the heart of Bulgaria's vibrant city center. This role offers the opportunity for growth and development within the travel industry.

Key Responsibilities:

1. Answer Inquiries: Respond promptly and effectively to customer inquiries via phone, email, and chat.

2. Resolve Issues: Address customer concerns and issues with empathy and professionalism, striving for first-contact resolution whenever possible.

3. Ensure Satisfaction, offer Guidance, Analyse Issues.

Profile - Must Have:

- Strong phone and verbal communication skills, with a focus on active listening.

- Fluency in German, both written and verbal.

- Working proficiency in English.

- Previous work experience in the travel, airline, hospitality, or similar industry is advantageous.

- Experience in a customer experience center is preferred.

Workplace:

- Initial 3-month training period in the office from 9:00 to 18:00.

- Eligible for hybrid work arrangements after the 6th month, based on performance.

Benefits:

- 14 nights in a city center hotel with breakfast included.

- Reimbursement of travel expenses up to 490 BGN after 6 months.

- Permanent contract offering stability and career growth opportunities.

Location: Sofia, Bulgaria

Type of Contract: Permanent

Starting Date: 15-04-2024

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Join our team and embark on an exciting journey in the travel industry. Apply now to kickstart your career as a Customer Support Representative.

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