Italian-Speaking Customer Expert

Location: Athens, Greece
Work Model: On-site
Language: Italian
Schedule: Monday to Friday
Working Hours: 10:00–20:00
Relocation: Not included
Contract: 8-month contract

About the Position

Are you passionate about providing exceptional customer service and ready to enter the world of fintech?

As an Italian-Speaking Customer Expert, you will support business customers with their financial needs, assisting them with accounts, payment transactions, and Point-of-Sale (POS) devices.

You will be a key point of contact for customers, ensuring their questions and issues are handled efficiently and professionally. This role is ideal for someone who enjoys a fast-paced environment, adapts quickly to new processes, and is eager to develop their customer service and fintech expertise.

Responsibilities

• Handle inbound calls, chats, and emails from business customers.
• Provide support with account verification, access issues, and KYC processes.
• Assist customers with payment transfers and card-related inquiries.
• Support customers with the use and troubleshooting of POS devices.
• Resolve technical issues related to POS devices and receipt information.
• Escalate complex issues to the appropriate teams and follow up until resolution.
• Work across multiple tools and systems to manage customer interactions efficiently.
• Adapt to different communication channels, including calls, chats, and emails.
• Potentially support customers in other languages using translation tools.
• Maintain high standards of customer service and quality.

Requirements

• Native-level or C1 proficiency in Italian.
• C1 proficiency in English for internal communication and training.
• Excellent communication skills.
• Ability to adapt quickly to changes and new processes.
• Comfortable switching between different communication channels.
• Strong problem-solving and multitasking skills.
• Previous customer service experience is a plus, but not required.
• Motivation to learn and develop within a fintech environment.

Training & Development

• Comprehensive learning curve of approximately 2–4 months.
• Initial nesting period to support a smooth transition into the role.
• Ongoing development and exposure to fintech processes and customer support operations.
• Performance is evaluated through key customer service and quality indicators.

About Athens

Join our dynamic team in Athens, Greece, a vibrant city offering a rich cultural experience, lively atmosphere, and international environment.

About Cross Border Talents

Cross Border Talents is a global AI Talent Infrastructure company dedicated to connecting top talent with leading opportunities worldwide.

We combine Permanent Recruitment, Recruitment as a Service, and Employer of Record solutions under one platform. With native-language recruiters across 100+ countries, we are committed to building diverse and high-performing teams.

Apply now and join us across borders.