Brazilian Portuguese-Speaking Agent – Athens

My name is Margarita Kouneni, and I am an International Core Recruiter at Cross Border Talents.

I am currently recruiting for an exciting Brazilian Portuguese-speaking opportunity in Athens, Greece. If you are interested in learning more about the position, you can book a meeting or call with me directly:

https://calendly.com/margarita-kouneni-cbtalents/30min

Location: Athens, Greece
Work Model: On-site
Languages: Brazilian Portuguese & English
Schedule: Monday–Friday
Working Hours: 09:00–17:00
EU Passport: Mandatory

About the Role

Join an international team dedicated to creating a safe and positive online experience for users.

As a Brazilian Portuguese-speaking Agent, you will work across content moderation, customer support, and online integrity. You will review user-generated content, ensure compliance with community standards, investigate reports of abuse or harassment, and assist users with account and payment-related issues.

The role is dynamic and offers opportunities for cross-skilling and career development, including progression toward Senior Agent positions based on performance.

Key Responsibilities

• Moderate user-generated content across different online platforms
• Review advertisements, videos, posts, and other content for policy violations
• Ensure content complies with community standards and platform policies
• Identify potential intellectual property infringements and other violations
• Provide customer support through chat, email, and outbound calls
• Assist users with account access and payment-related inquiries
• Investigate reports of abuse, harassment, and other policy violations
• Review user interactions and virtual content for compliance with codes of conduct
• Identify inappropriate or violating content and take appropriate action
• Contribute to the improvement of user policies and integrity procedures
• Identify gaps in existing policies and escalate relevant cases
• Maintain high levels of accuracy and efficiency while adapting to changing workflows

Requirements

• Native-level Brazilian Portuguese
• B2–C1 English, depending on the workflow
• EU passport is mandatory
• 1–3 years of experience in customer support, BPO, or technical support
• B2C or gaming-related experience is an advantage
• Strong decision-making and critical-thinking skills
• Excellent written and verbal communication
• High cultural awareness of the target market
• Ability to multitask in a fast-paced environment
• Adaptability and flexibility when dealing with evolving workflows and content
• Typing speed of at least 30 WPM with 85% accuracy
• Familiarity with online community standards and policies
• Ability to understand user idioms, cultural references, and pop culture

What's Offered

• Comprehensive well-being support, including 24/7 access to counselors
• Dedicated activities and facilities supporting employees working with sensitive content
• Food allowance through a Ticket Restaurant card, up to €80 depending on attendance
• Opportunities for cross-training and development across different workflows
• Career progression opportunities toward Senior Agent positions
• International and multicultural working environment

Important

Some workflows may involve exposure to sensitive or potentially disturbing online content. Dedicated well-being resources and support are available to employees working with this type of content.

Interested?

If you would like to learn more about the opportunity, book a meeting or call with me directly:

https://calendly.com/margarita-kouneni-cbtalents/30min

I look forward to speaking with you!